SATCM Certifications

Terms & Conditions

1. Overview

These Terms and Conditions govern the registration, access, and participation in the Certified Satcom Associate (CSA) exam provided by SATCOM Certifications, operated by ANNEXIA L.L.C-FZ. By scheduling or taking the exam, you agree to these terms.

2. What your registration includes

Upon payment and completion of registration, you receive:

  • One attempt of the 90-minute proctored CSA exam
  • Lifetime access to the Satcom Fundamentals Udemy course
  • Lifetime access to the Satcom Training Manual (PDF)
  • A certificate upon successful completion of the exam

3. Exam rules & proctoring requirements

To ensure exam integrity, you must:

  • Present a valid photo ID
  • Keep your camera on during the entire session
  • Remain in a quiet, private location
  • Not use external notes, devices, or assistance
  • Follow all proctor instructions

If suspicious activity is detected or rules are violated, your exam may be invalidated without refund.

4. Technical requirements

You are responsible for ensuring that:

  • You have a stable internet connection
  • Your camera and microphone are functional
  • Your computer meets minimum compatibility requirements

Technical failures caused by your device or connection will result in a forfeited attempt.

5. Refunds & rescheduling

  • Refunds are granted only if requested 48 hours before your scheduled exam time
  • No refunds are allowed within 48 hours of the exam
  • Failing to attend the exam counts as a forfeited attempt
  • Rescheduling is permitted only if done more than 48 hours before the exam time

6. No employment guarantee

SATCOM Certifications does not guarantee job placement, promotion, or employment results. The CSA certification is an educational credential only.

7. Intellectual property

All materials provided—including the manual, course content, exam questions, and branding—are the exclusive property of ANNEXIA L.L.C-FZ. Redistribution, copying, or publication is prohibited.

8. Price and changes

Prices may change at any time. Registrations already completed will not be affected.

9. Limitation of liability

Under no circumstances shall ANNEXIA L.L.C-FZ be liable for indirect, incidental, or consequential damages, including loss of income, employment opportunities, or data.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved under the jurisdiction of the Ras Al Khaimah Free Zone (RAKEZ).

11. Contact

For any questions regarding these Terms, contact us at:
info@satcomschool.com